We have some authority to assist you if you are disturbed by ongoing noise from a residential property or a business or commercial property.
Certain noise from one residence to another is prohibited during specified times. The EPA Noise Schedule gives full details.
If the noise is occurring during the permitted times it may still be considered unreasonable. The following conditions must be taken into account:
how loud the noise is
how long the noise goes on for
how often the noise occurs and
the time, place and circumstances of the noise.
If the noise is unreasonable and ongoing we may be able to help you resolve the problem.
Before you contact us...
Speak to your neighbour about the noise as some people do not know they are causing a problem.
The Dispute Settlement Centre of Victoria have some helpful videos on discussing neighbourhood problems.
Our residential noise page may also be helpful.
Residential noise from parties or 'one off' situations and which occur outside business hours should be referred to your local police.
Noise issues relating to commercial properties and industry are generally handled by the Environmental Protection Authority (EPA). For more information visit the EPA website.
Noise from aircraft or airports is covered by the Federal Government and you can contact the relevant department by phoning 1800 802 584 or via the web at Air Services Australia.
You may wish to continue with a complaint after trying all of the suggestions above.
We need you to to complete a noise diary for a minimum of two weeks. This helps us find out exactly what is occuring and how it is impacting on your life.
Investigating your complaint
When the diary is received we will telephone you to discuss or check any information.
We will then attend the property you have complained about and speak with the occupier or owner.
As each situation and person is different we will deal with each complaint differently.
We will keep you updated on the discussions and any outcomes that have been reached.
Not all complaints can be resolved to the satisfaction of all parties so you might be referred to the Dispute Settlement Centre.
If you want, you can seek legal advice at any time during this process.