City improves its public rating

Monday, 24 June 2019

Public satisfaction in the City of Greater Geelong has risen across all key areas, an independent survey has found.

The 2019 Local Government Community Satisfaction Survey revealed the City had experienced a positive lift in public sentiment in all seven core performance measures.

The biggest recorded increases were seen in sealed local roads (up 10.2 per cent) and community consultation (up 10 per cent).  

Initiatives such as the Roads to Success program, which have cut response times to repair potholes in half, have helped improve the public’s perception.

Satisfaction with community consultation lifted on the back of live streaming of council meetings and the direct engagement in local areas through Community Focus meetings.

The City has also focused strongly on being more accessible and inclusive in its consultation efforts with the community.

This commitment is reflected in our Clever and Creative vision and our 2018-2022 Council Plan, which details how we are putting our community first.

Respondents were happier with the City’s overall performance, with the index score up from 54 in 2018 to 58 this year.

The survey found the City was above or equal to the average ratings for regional centres in the majority of core measures, including overall performance and overall council direction.

The regional centres group comprises Greater Bendigo, Greater Geelong, Horsham, Latrobe, Mildura, Wangaratta, Warrnambool and Wodonga.

The City was also above or equal to the statewide average for overall council direction, advocacy, making community decisions and customer service.

The survey was co-ordinated by the Department of Environment, Land, Water and Planning, on behalf of Victorian councils.

It was carried out by independent group JWS Research during February and March this year.

CEO Martin Cutter

We have done a lot of work in recent years to improve our efficiency and effectiveness and it is pleasing that the community has seen the value of that across the board.
We will use the feedback to focus over the next year on making further improvements that better meet the community’s needs.

Page last updated: Monday, 24 June 2019