The following comments are to be attributed to Director Community Life Robyn Stevens:
This week our Swim Sport and Leisure Services team
contacted members by email to inform them of a planned change in email service
This change in service providers was proposed in
order to provide a better service to Swim Sport and Leisure members. All
proposed changes adhered strictly to Australian privacy laws.
We acknowledge that the information provided in
the email caused a level of concern among some members about the protection of
their privacy. This was certainly not the City’s intent and we apologise for
causing any concern or confusion.
Protecting the privacy and safety of our
community is paramount for the City.
The software provider that was being considered
is one of the largest providers of this type of service in Australia, with systems
and services that adhere to the highest level security and data protection
However, in response to significant community
concern and feedback received, we will be putting this proposed service change
on hold while we investigate alternative options that work best for our members
and our services.
We have not transferred any personal information at
We have communicated directly with members to update them about this decision.
Follow up questions and answers:
Q1 - What is the name of the
The City is not
in a position to disclose the name of the chosen service provider due to
Q2 - Was council to receive a
financial benefit in sharing this personal information?
No. The City was never considering selling or
benefitting financially in any way by sharing personal information.
Q3 - What “personal information”
was to be shared with the external provider, names, addresses, emails, credit
cards and medical/health information etc?
Personal information to be used in this process was limited to contact
information and membership details including name, address, email address,
phone number and member number.
No financial or medical data was proposed to be transferred.
Q4 - Who signed off on this
email and were elected councillors notified of this change?
This proposed change in service provider was an operational decision
with appropriate organisational approvals in place.
Councillors are not required to be involved in operational decisions of