EasyPark application: FAQs

A new pay-by-phone application by EasyPark is available in Geelong from 1 December 2019.

Read the answers to common questions about the app.

 

What is EasyPark?

EasyPark is a free to download payment application available for Android, Apple and Windows that allows users to pay for their parking without having to go to the parking meter. Further information can be found on the company's website at www.easypark.com.au/en_au

How much does it cost?

EasyPark offers two pricing models.
For more regular visitors to central Geelong, there is a subscriber fee that charges $1.99 per month plus 2.25 per cent commission per transaction. This absorbs the existing 0.57 credit card surcharge. There is also a separate casual model, which charges a 10 per cent commission on top of the parking fee.

Is this pricing structure unique to Geelong?

EasyPark’s rates are standardised across Australia.

How long do I have to sign up for?

There is no binding contract period. You are free to cancel your subscription at any time.

What methods of payment does EasyPark accept?

You can pay by Visa or MasterCard credit and debit cards.

What is the main benefit of the app?

When paying by coins or card, you must make an estimate of how long you will park and make a payment to cover this period. According to EasyPark, motorists typically overpay by 30 per cent when they park. That remaining time will expire once the car leaves the parking space. Payment via the app is only made once you press 'stop' to end the parking session and the car departs the space.

I use several cars – can I still use EasyPark?

You can register an unlimited number of cars in one EasyPark account. When parking you simply select the registration number of the car you want to park.

Does the app consider free parking?

EasyPark will automatically stop charging you for your parking when the parking is for free. For example, you may start a parking session at 4.30pm. But, if the parking in the parking area is free of charge from 5.30pm, EasyPark will limit your parking session (and your payment) to 5.30pm.

What if I forget to end the parking session?

A parking session will never go on longer than the time you initially set for the session, or the maximum possible parking time in a given area. You will receive a reminder 15 minutes before the end-time so that you have the chance to extend your parking.

Where does EasyPark work?

EasyPark is Australia's most popular app of its kind, and the only one with coverage in all states and territories.

VIC: Ararat Rural City Council, Bayside City Council, City of Kingston, City of Moreland, Holmesglen Institute of TAFE, Holmesglen Private Hospital, Hobsons Bay City Council, Horsham Bedding Company, Horsham Rural City Council, Maribyrnong City Council, Olinda Car Park, RMIT and Victoria University.

How do I contact EasyPark?

You can contact EasyPark customer service by calling 1300 73 40 70 or emailing [email protected]

 

 

 

 





Page last updated: Thursday, 28 May 2020

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