Volunteers - Family Services

Position description for the Family Services voluntary role.
Position title: Family Services Volunteer
Division: Community Life
Department: Family Services
Reports to: Volunteer Coordinator
Date: April 2020

The City of Greater Geelong Family Services Department has the following services:

  • Licensed long day care centres.

  • Community hubs ( which includes Kindergarten, Maternal and Child Health, Occasional Care and School Holiday Program)

  • Family Day Care services

  • Stand-alone kindergartens

  • Several stand-alone maternal and child health centres; and

  • Family services development unit (which includes events, parenting, facilitated playgroup and other specialist programs)

All of these services are governed by the 2012 National Education and Care Services Regulations, National Education and Care Service Law Act 2010 and a range of other state and federal legislations.  The purpose of these services is to work in partnership with families to ensure all children have access to high quality education and care in their early childhood years.

Our volunteers are people who live in the community, are passionate about where they live and are dedicated to supporting our qualified Childcare Educators in providing quality care to the children in the Geelong community.

Position responsibilities

Key responsibilities:

  1. Assist service providers in their daily education and care tasks in a positive and safe manner.

  2. Be aware of the education and care environment and report any OH&S concerns to the Person in Charge

  3. Be aware of and adhere to all current service policies and procedures

  4. Demonstrate the City of Greater Geelong core values and Code of Conduct in all interactions with stakeholders including children, parents, staff and visiting professionals.


Our values represent who we are and who we aspire to be. They are the tools to create the workplace culture we want. We are all accountable for this.

  • Respect and encourage each other

  • Create a healthy and safe environment for all

  • Embrace new ideas and better ways to work

  • Make people the centre of our business

Risk Management and Occupational Health & Safety responsibilities:

  • Understand and comply with Council OHS policies, procedures and legislative requirements relevant to the position.

  • Perform work in a safe and appropriate manner.

  • Ensure behaviour does not discriminate, bully or harass others.

  • Take responsibility for own safety and that of others.

  • Proactively report any incidents, injuries, hazards or unsafe work practices.

The following general physical and functional requirements may apply to this position. Specific physical requirements will be attached if applicable.

  • Manual handling tasks.

  • Dealing with difficult clients and situations.

Key Selection Criteria

  1. Good communication and customer liaison skills

  2. A friendly disposition, a caring attitude and the ability to relate to people from all walks of life

  3. Good oral communication

  4. Ability to work as part of a team

  5. Ability to and understanding of  the need to respect and maintain client privacy and confidentiality

  6. Ability to safely carry out all the duties and responsibilities of the role

  7. Satisfactorily pass a volunteer Working with Children Check and National Police Records Check (less than 6 months old)


  • Most services operate between 6:30am and 6:30pm from Monday to Friday. Your availability should be discussed with the Centre Director at your service, prior to commencement

Additional information

  • You will need to supply the details of two referees - 1 personal referee and 1 professional referee if you have been employed within the last 5 years.  Please supply names and contact details on your application form.

  • The City of Greater Geelong provides personal injury cover under our Personal Injury Insurance and therefore volunteers can work up to 90 years of age.

  • Animals and/or children cannot accompany volunteers.

  • It is vital that volunteers do not discuss their personal issues or home situations with anyone. Any issues regarding your own or a visitor’s health or wellbeing should reported to your Coordinator.

How to apply

Applications for this position should be submitted using our on-line form:

Register to become a volunteer  

Need to know more...

If you require further information regarding this position, please contact the Volunteer Coordinator on 03 5272 5002.

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Page last updated: Thursday, 28 May 2020